Hospital mergers might ebb and flow, but for healthcare marketers, the website chaos they leave behind is a constant.
And for web operations and marketing teams, they never stop being messy and disruptive.
Mergers don’t just affect the C-suite. They land squarely on the shoulders of marketing teams. Content audits. Rebranding headaches. Data cleanup. And usually, smaller teams with tighter budgets.
But chaos creates opportunity. Especially for marketing directors and website operations managers ready to lead.
The goal isn’t just to survive a merger. It’s to turn the mess into momentum — for your organization and for your career.
Post-Merger Website Operations: Common Challenges (and How to Solve Them)
Merging Content Without Losing SEO (or Your Sanity)
The Challenge
Merging two websites is never simple. Duplicate content, broken links, lost pages, mixed messaging — all of it threatens hard-earned SEO rankings. And makes future updates a nightmare if left unchecked.
The Impact
Without a smart plan, you end up with confused visitors, lost pagerank, higher bounce rates, and a tangled content mess that slows everything down.
The Solution
Start with a full content audit of both sites. Use AI or sitemap tools to inventory pages, then score them based on business value and SEO strength. Keep what matters, merge where possible, and set up redirects for everything else to protect your SEO equity.
This “master list” will serve as a reference checklist when you’re about to deploy the updated website. You can also use it as a migration tool to save time on copying and pasting.
Standardize metadata while you're at it. AI tools can help generate consistent meta titles and descriptions at scale.
PRO TIP: Redirect every URL you retire — it’s the simplest way to avoid burning years of SEO gains.
Rebranding After a Merger: One Brand, Two Histories, Zero Shortcuts
The Challenge
Merging two brands — often with wildly different design rules and CMS tools — is like fitting a square peg in a round hole. Either you decide to live with two clashing experiences or slog through a time-consuming redesign and migration.
The Impact
Visitors notice the disconnect. These small glitches and discontinuities add up and will impact perceived trust towards your organization.
Internal teams feel the pain. Rebranding becomes less of a project and more of an endless game of whack-a-mole, especially near launch when every exception suddenly matters.
The Solution
Success hinges on two things: a clear, prioritized MVP for branding and disciplined project management.
An MVP brand guide allows for maximum compliance with minimum content transformation. Later iterations can be more sophisticated. Your goal right now is to get this online ASAP.
Better project management means aligning teams early. Iterating often. And managing the work in a real project management platform — not in chat threads or scattered emails and spreadsheets.
Pro tip: Use two-week sprints to stay focused, make decisions fast, and keep momentum.
Data & Analytics: The Most Expensive Thing You Can Lose in a Merger
The Challenge
We’ve seen it too often. Teams spend six figures plus merging websites — only to realize after launch that they forgot to update conversion tracking. Different tools. Messy configurations. Lost data. Suddenly, no one knows what’s working.
The Impact
Metrics tell your budget story. Lose them, and you lose credibility. With no numbers, they’re left scrambling to justify their investments and often are unable to make business-savvy decisions. In a nutshell: no numbers = no evidence = bad decisions.
The Solution
While marketing directors and website operations managers often focus on the work at hand, you need to connect the dots with business outcomes to truly shine within your organization.
Treat analytics like critical infrastructure, and related tasks as priorities, not an afterthought. Consolidate tags in Google Tag Manager early. Keep both website’s visitor analytics accounts active for at least a year to compare pre- and post-merger results. (I won’t get into which HIPAA-compliant tracking tools you should be using; that’s a whole other article)
Pro tip: Build a dashboard (Looker Studio or Tableau) that blends old and new data for clear reporting.
Inventory every ad, landing page, and UTM tracker. Recreate anything missing in your new environment so reporting stays intact.
Action Plan: What to Fix First (and What Can Wait)
The items above are among the most important to consider but they only scratch the surface. You can’t do it all. You’ll have to abide by the “good enough” 80/20 rule. Here is what I recommend you prioritize to align your team’s efforts with your organization’s objectives:
- Immediate Content Audit (high impact, moderate effort):
Audit and prioritize content. Use AI to accelerate this (and show executives you’re leveraging AI like a pro. - SEO Quick-Wins (high impact, low effort):
Auto-generate essential SEO elements (meta tags, structured data). Redirect any deprecated pages to relevant existing ones to maintain earned pagerank. - Analytics Integration (high impact, moderate effort):
Merge and verify analytics data early for better decision-making. This shows your priorities are aligned with the higher-ups. - Project Management Discipline (moderate impact, moderate effort):
Adopt agile methods and leverage project management tools. Align your team with regular meetings and executives with status reports. - Brand Alignment MVP (moderate impact, moderate effort):
Identify essential branding elements to update first, leaving deeper brand integration for later. This will shorten the timeline to deploy the updated ecosystem.
Beyond Cleanup: Turning M&A Challenges Into Leadership Opportunity
Post-merger web and marketing teams often have fewer people but more complexity. The combined team is bigger than either was before, but that scale brings new challenges: more specialization, new politics, and a greater need for alignment.
This is where strong leadership stands out. Stay calm, set priorities, and show you can chart a clear path through the uncertainty.
Website operations after an M&A aren’t just about cleanup duty. Done right, this is your shot to show leadership, earn influence, and maybe even get a bigger seat at the strategy table.